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Terms and conditions

As of August 2020

Unless regulated by an individual contract, the following general terms and conditions apply:

Reservations are only valid if made in writing by email / fax / post. When a reservation is made (accommodation contract), the international hotel contract conditions apply.

Means of payment
We accept payment by EC card, Visa, Mastercard and cash and no-fee bank transfer.

Prepayment and online booking: Peakini fast cash & ride
Our motto “Peakini fast cash & ride” enables your departure to be quick and stress-free. First pay for your booking easily, then enjoy your stay, have a relaxed check out and look forward to your next holiday with us. Your credit card will be charged for the total amount of your stay after you have booked.

Overnight tax (local tax)
General local tax € 2.00 per night per person (children under the age of 15 are exempt). Registration number under overnight tax law: 50422-023817-2020

Bank details
Raiffeisenbank Radstadt-Obertauern, IBAN: AT04 3504 9000 0201 9834, BIC: (Swift) RVSAAT2S049. If your transfer is free of charge, please include the IBAN number and SWIFT number. We are happy to take your credit card details and deduct the relevant amount. You will receive a link that will allow you to pay for your booking by credit card or instant transfer.

You can check in at the Peakini Klubhaus from 3 p.m. and stay in your room until 11 a.m. on the day of departure. If you wish to leave later, please let us know, as it may be possible to check out later.

Late arrival
If you are arriving later than 6 p.m., please call us briefly by phone.

No show
In the event of a no-show, the international hotel contract conditions apply.

Specific rooms
Unfortunately, we cannot guarantee specific rooms or floors.

Cancellation conditions
We understand that the unexpected can happen and you may need to change your travel plans. Cancellations are only valid if made in writing. You will then receive a cancellation confirmation from the Peakini Klubhaus.
The provisions of Austrian hotel contract conditions apply:
From 3 months to 1 month before arrival, we charge 40% of the price.
From 1 month to 1 week before arrival, the cancellation fee is 70% of the price.
If you cancel within a week of arrival, we will charge you 90% of the price, and 100% in the event of early departure.
In the event of last-minute cancellation (where we cannot resell the room) or early departure, we will have to charge the price for the entire length of the stay.
For group, conference and event bookings, separate change and cancellation conditions apply as part of the contract.

Cancellation insurance
We recommend you get travel cancellation insurance. It covers all cancellation costs in the event of an accident or the death of the insured person or their family members before the start of the holiday or during your stay. Please ask at the Peakini Klubhaus – we will be happy to provide you with further information.

Peakini Zone in the Peakini Farmhaus 
Our à la carte kitchen in the Peakini Farmhaus Peakini Zone in Untertauern is only open in the summer season (end of June to end of September) from Wednesday to Sunday from 12 noon. Non-stop hot meals until 9 p.m. Closed on Monday and Tuesday. Current opening times are available here.

No cash redemption for vouchers. Unless otherwise noted, vouchers are valid for 1 year from the date of issue. The Lürzer 50 euro voucher booklet (10 vouchers of 5 euros each) can be redeemed in the Peakini Farmhaus. But it can also be redeemed against all services provided by Lürzer businesses in Obertauern. When you pay with a voucher booklet, balances will not be paid out in cash. The Peakini Farmhaus voucher can only be redeemed at and is only valid in the Peakini Farmhaus. Only one voucher can be redeemed per stay. Vouchers may not be combined with one another.

In the summer season it is possible to bring your four-legged friend with you if you call in advance. Costs per day / per dog: € 25 (without food). Please understand that dogs are not allowed in the winter season. We would ask that you bring your own blanket to place on the floor for your dog to sleep on.

Bathrobes and slippers
We have provided Peakini bathrobes and slippers for you in your rooms. We are happy to provide our bathrobes and slippers free of charge. We ask that you leave bathrobes in your room on departure. If we find that the bathrobes are no longer in your room after you have left, we will assume that you wish to purchase them and will add € 70 per Peakini bathrobe to your hotel bill. You are welcome to take bathing slippers home with you after use.

WiFi is available free of charge throughout the Peakini Farmhaus.

For your breathing pleasure, all rooms and the entire Peakini Farmhaus are 100% smoke-free.

When a new price list is published, all previous prices cease to be valid. We reserve the right to change prices and offers, and adjust misprints and errors.

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